Clyde Suites is committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Collection of Personal Information

We collect personal information to provide you with exceptional service and accommodations. This information may include, but is not limited to:

Full name
Contact details (address, telephone number, email)
Payment information
Identification documents
Reservation and stay history
Preferences and special requests

2. Methods of Collection

We collect personal information through various means, including:

Direct interactions: When you make a reservation, check-in, or contact us for inquiries.
Online forms: When you fill out forms on our website.
Third-party sources: Travel agencies or booking platforms you use to make reservations with us.

3. Use of Personal Information

Your personal information is used to:

Process reservations and payments.
Provide personalized services during your stay.
Communicate with you regarding your reservation or inquiries.
Improve our services and customer experience.
Comply with legal obligations.

4. Disclosure of Personal Information

We may share your personal information with:

Service providers: Third parties who assist in delivering our services, such as payment processors and IT support.
Legal authorities: When required by law or to protect our rights and property.
We do not sell or rent your personal information to third parties.

5. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely dispose of or anonymize your information.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

7. Access and Correction

You have the right to access and correct your personal information held by us. To make a request, please contact our Privacy Officer using the contact information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect statistical data. You can set your browser to refuse cookies; however, some website features may not function properly as a result.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

10. Contact Information

For questions or concerns about this Privacy Policy or our data handling practices, please contact:

Privacy Officer

Clyde Suites

5481 Clyde Street, Suite 216

Halifax, NS B3J 0C4

info@clydesuites.com

902 690-7410

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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